FAQ

It's very easy to place an order on our website. Once you have selected the size and colour of your favourite item, click on the ‘Add to shopping bag’ button. When you have finished adding items to your shopping bag, select a delivery method and a payment method. After your payment has been accepted via Wix's secure website, you will receive an e-mail confirming your order. We will send you another e-mail when your order has been shipped.

Yes. 100%. When you pay online at www.viebasics.com , you can be confident you are in a secure environment. We do not store any credit card or other financial information. All payments are processed by Wix, encrypted payment system. Viebasics.com also uses the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable) within 30 days from the date of dispatch. All items are return either by post and must be unworn, in resaleable condition. For further info on how to return your order : see delivery and returns in the footer

We accept all major Debit / Credit Cards: MasterCard, Visa, Discover and American Express. We also accept PayPal.

During checkout. When entering your payment details, you will find a designated field for entering discount or promotion code.