Shipping and Returns
Welcome to our shipping and returns section. Here, you'll find all the information you need about our shipping methods, packaging, and costs. We believe in transparency and want to ensure that you are well-informed about these important details. If you have any questions, feel free to reach out to us.
Delivery
UK Customers
Recorded Delivery ( Royal Mail ) £ 3.50. See estimated shipping dates on pre orders.
Complimentary Free shipping UK customers only
Europe EU
Flat rate charge of £7.50 allow 1 week from date of shipping.
Free shipping on orders over £70 or more
Countries : Europe
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland
France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
Malta, Netherlands, Poland, Portugal, Romania,Slovakia, Slovenia, Spain,Sweden
If your country is not on the list please message us we are still able to help you
Europe EU
Flat rate charge of £7.50 allow 1 week from date of shipping.
Free shipping on orders over £70 or more
International (Currently not shipping to USA and Canada)
Flat rate charge of £12.00 allow 12 working days from date of shipping
Free shipping on orders over £70
Refunds &Exchange Policy
Our goal is to make sure you are completely satisfied with your purchase. If you have changed your mind or are not happy with a product, we offer a straightforward refund or exchange policy. We want you to shop with confidence, knowing that we've got you covered. For more information on our policy, please contact our customer service team.
Return & Exchange Policy
Viebasics : Returns
If you are not fully satisfied with your order, we give our customers up to 30 working days (after the receipt of goods) to return the item(s)
for a refund or exchange.
We will only accept returns that are unworn with tags and original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Clothing
All tags must still be intact and attached to returned items. Items(s) must not have been worn, washed or altered in anyway, and must not show any signs of use
Returns
All items returned should have a "Returning Document" included (email for document), make sure that you use the correct returning address. Unidentified returns may be returned to the sender. Make sure that you keep the Track and Trace number when sending your package at the Post-office. Returning funds will be paid by Viebasics
Contact us via the form on the contact page
Please return items to the following address :
Viebasics
54 Scaftworth Close, Bessacarr, Doncaster, S, Yorkshire DN4 7RH